API Status Page

Monitor the real-time status of the Pagamio VAS API and view historical uptime data, scheduled maintenance, and incident reports.

Current Status

Production API

Status: 🟢 Operational

API Endpoint: https://vas-api.pagamio.tech
Current Uptime: 99.98% (Last 30 days)
Last Incident: October 15, 2025 (Resolved)
Average Response Time: 1.2 seconds

Sandbox API

Status: 🟢 Operational

API Endpoint: https://vas-sandbox-api.pagamio.tech
Purpose: Testing and development
Availability: Best effort (no SLA)

Service Components

Monitor individual service components:

Component	Status	Response Time	Uptime (30d)
🟢 API Gateway	Operational	150ms	99.99%
🟢 Authentication	Operational	200ms	99.98%
🟢 Transaction Processing	Operational	1.2s	99.95%
🟢 Product Catalog	Operational	180ms	99.99%
🟢 Reporting	Operational	350ms	99.97%

Status Indicators

🟢 Operational: All systems functioning normally
🟡 Degraded Performance: Service available but slower than normal
🟠 Partial Outage: Some functionality unavailable
🔴 Major Outage: Service unavailable or severely impacted
🔵 Maintenance: Scheduled maintenance in progress

Live Status Page

For real-time status updates and to subscribe to notifications:

Visit: https://status.pagamio.tech

Features:

✅ Real-time service status
✅ Incident history
✅ Scheduled maintenance calendar
✅ Subscribe to email/SMS notifications
✅ RSS feed available
✅ Historical uptime data

Check API Health Programmatically

Health Check Endpoint

Use this endpoint to verify API availability in your monitoring tools:

GET https://vas-api.pagamio.tech/health

Response (Healthy):

{
  "status": "healthy",
  "timestamp": "2025-10-21T10:30:00Z",
  "version": "1.0.0",
  "services": {
    "database": "healthy",
    "cache": "healthy",
    "queue": "healthy"
  },
  "uptime_seconds": 2592000
}

Response (Degraded):

{
  "status": "degraded",
  "timestamp": "2025-10-21T10:30:00Z",
  "version": "1.0.0",
  "services": {
    "database": "healthy",
    "cache": "degraded",
    "queue": "healthy"
  },
  "uptime_seconds": 2592000,
  "message": "Some services experiencing issues"
}

Monitor from Your Application

Example monitoring script:

import requests
import time

def check_api_health():
    try:
        response = requests.get(
            'https://vas-api.pagamio.tech/health',
            timeout=5
        )

        if response.status_code == 200:
            data = response.json()
            print(f"API Status: {data['status']}")
            return data['status'] == 'healthy'
        else:
            print(f"API returned status code: {response.status_code}")
            return False

    except requests.exceptions.RequestException as e:
        print(f"API health check failed: {e}")
        return False

# Check every 5 minutes
while True:
    if not check_api_health():
        # Alert your team
        send_alert("Pagamio API health check failed")
    time.sleep(300)

Current Incidents

Active Incidents

No current incidents 🎉

Last checked: October 21, 2025 at 10:30 SAST

Recent Incidents

October 15, 2025 - Intermittent Transaction Failures

Status: ✅ Resolved
Duration: 2 hours 15 minutes
Impact: Approximately 3% of transactions failed
Affected Services: Transaction processing for Vodacom products
Root Cause: Third-party provider network congestion
Resolution: Provider resolved network issue; implemented additional retry logic

Timeline:

14:30 SAST: Issue detected by monitoring
14:45 SAST: Customers notified
15:00 SAST: Root cause identified
16:15 SAST: Provider confirmed resolution
16:45 SAST: Verified all services operational

October 8, 2025 - API Response Time Degradation

Status: ✅ Resolved
Duration: 45 minutes
Impact: Response times 2-3x normal (2-4s instead of 1-2s)
Affected Services: All API endpoints
Root Cause: Database connection pool exhaustion
Resolution: Increased connection pool size; optimized queries

Scheduled Maintenance

Upcoming Maintenance

November 3, 2025 - Monthly Infrastructure Update

Date: Sunday, November 3, 2025
Time: 02:00 - 06:00 SAST
Duration: Up to 4 hours
Impact: No downtime expected (rolling updates)
Reason: Security patches and infrastructure upgrades

What's Being Updated:

Operating system security patches
Database version upgrade
SSL certificate renewal
Load balancer configuration optimization

Expected Impact:

No API downtime (rolling updates)
Potential for brief (<5s) request delays
Sandbox may be briefly unavailable

November 17, 2025 - Provider Integration Upgrade

Date: Sunday, November 17, 2025
Time: 03:00 - 05:00 SAST
Duration: Up to 2 hours
Impact: MTN products may be temporarily unavailable
Reason: Upgrade MTN provider integration

Maintenance History

Date	Duration	Impact	Reason
Oct 6, 2025	3h 20m	None	Monthly updates
Sep 15, 2025	1h 45m	None	Security patches
Sep 1, 2025	4h 10m	Minor	Database upgrade
Aug 20, 2025	2h 30m	None	Infrastructure scaling

Stay informed about API status, incidents, and maintenance:

Email Notifications

Subscribe at: https://status.pagamio.tech/subscribe

You'll receive:

Incident notifications (immediate)
Maintenance announcements (7 days advance)
Resolution confirmations
Monthly uptime reports

SMS Notifications

For critical issues only:

Text "SUBSCRIBE" to +27 82 123 4567
Receive P1/P2 incident alerts

Webhook Integration

Integrate status updates into your systems:

POST https://your-domain.com/pagamio-status-webhook
Content-Type: application/json

{
  "event_type": "incident.created",
  "incident": {
    "id": "INC-20251015-001",
    "severity": "high",
    "title": "Transaction processing delays",
    "status": "investigating",
    "created_at": "2025-10-15T14:30:00Z",
    "updated_at": "2025-10-15T14:45:00Z",
    "message": "We are investigating increased transaction processing times."
  }
}

Event Types:

incident.created - New incident reported
incident.updated - Incident status changed
incident.resolved - Incident resolved
maintenance.scheduled - Maintenance announced
maintenance.started - Maintenance begun
maintenance.completed - Maintenance finished

RSS Feed

Add to your RSS reader:

https://status.pagamio.tech/rss

Historical Performance

Monthly Uptime (Last 12 Months)

Month	Uptime	Downtime	Incidents
Oct 2025	99.98%	8m 38s	1
Sep 2025	99.95%	21m 36s	2
Aug 2025	99.99%	4m 19s	0
Jul 2025	99.92%	34m 33s	1
Jun 2025	99.97%	12m 57s	1
May 2025	99.99%	4m 19s	0
Apr 2025	99.94%	25m 55s	2
Mar 2025	99.98%	8m 38s	1
Feb 2025	99.99%	4m 3s	0
Jan 2025	99.96%	17m 18s	1
Dec 2024	99.97%	12m 57s	1
Nov 2024	99.98%	8m 38s	0

12-Month Average: 99.96%

Response Time Trends

Month	Average	95th Percentile	99th Percentile
Oct 2025	1.2s	2.8s	4.1s
Sep 2025	1.3s	2.9s	4.3s
Aug 2025	1.1s	2.6s	3.9s
Jul 2025	1.4s	3.1s	4.5s

Provider Status

Third-party service providers that may affect our API:

Provider	Type	Status	SLA
🟢 Vodacom	Network Operator	Operational	99.5%
🟢 MTN	Network Operator	Operational	99.5%
🟢 Telkom	Network Operator	Operational	99.0%
🟢 Cell C	Network Operator	Operational	99.0%
🟢 AWS	Cloud Hosting	Operational	99.99%

Provider status updated every 15 minutes

Troubleshooting Connection Issues

If you're experiencing issues but status shows operational:

1. Check Your Network

# Test connectivity to API
ping vas-api.pagamio.tech

# Test HTTPS connectivity
curl -I https://vas-api.pagamio.tech/health

2. Verify DNS Resolution

# Check DNS lookup
nslookup vas-api.pagamio.tech

# Expected result:
# Server: 8.8.8.8
# Address: 8.8.8.8#53
# Name: vas-api.pagamio.tech
# Address: 185.x.x.x

3. Check Firewall/Proxy

Ensure outbound HTTPS (port 443) is allowed
Whitelist IP ranges if needed
Check corporate proxy settings

4. Test from Different Network

Try mobile data vs office WiFi
Use different ISP if possible
Test from cloud instance

5. Contact Support

If API status shows operational but you still have issues:

Email: [email protected]
Include: Timestamp, your IP address, error messages
Provide: traceroute and curl output

API Status Definitions

Operational (🟢)

All systems functioning normally
Response times within SLA
Error rate < 0.1%

Degraded Performance (🟡)

Service available but slower
Response times 1.5-3x normal
Error rate 0.1% - 1%

Partial Outage (🟠)

Some functionality unavailable
Specific products/regions affected
Error rate 1% - 10%

Major Outage (🔴)

Service unavailable or severely impacted
Unable to process transactions
Error rate > 10%

Maintenance (🔵)

Planned maintenance in progress
Some services may be temporarily unavailable
Updates provided on status page

Last updated: October 2025
Page auto-refreshes every 60 seconds

Current Status​

Production API​

Sandbox API​

Service Components​

Status Indicators​

Live Status Page​

Features:​

Check API Health Programmatically​

Health Check Endpoint​

Monitor from Your Application​

Current Incidents​

Active Incidents​

Recent Incidents​

October 15, 2025 - Intermittent Transaction Failures​

October 8, 2025 - API Response Time Degradation​

Scheduled Maintenance​

Upcoming Maintenance​

November 3, 2025 - Monthly Infrastructure Update​

November 17, 2025 - Provider Integration Upgrade​

Maintenance History​

Subscribe to Status Updates​

Email Notifications​

SMS Notifications​

Webhook Integration​

RSS Feed​

Historical Performance​

Monthly Uptime (Last 12 Months)​

Response Time Trends​

Provider Status​

Troubleshooting Connection Issues​

1. Check Your Network​

2. Verify DNS Resolution​

3. Check Firewall/Proxy​

4. Test from Different Network​

5. Contact Support​

API Status Definitions​

Operational (🟢)​

Degraded Performance (🟡)​

Partial Outage (🟠)​

Major Outage (🔴)​

Maintenance (🔵)​